Job Description

Pharmacy Technician Intern

We are seeking a motivated Pharmacy Technician Intern who thrives in a fast-paced, patient-centered environment. In this hybrid role, you will develop and apply foundational pharmacy technician skills while also contributing to proactive engagement efforts using digital technologies. Under the supervision of licensed pharmacists, you will support our clinical teamprimarily Pharmacy Servicesin provider outreach, documentation, process improvements, and resolution of patient medication issues.

About the Role:

Pharmacy and Clinical Support

• Assist pharmacists with provider and health plan follow-ups resulting from comprehensive medication reviews
• Help manage mailings, faxing, and written communications to patients and providers, including the distribution of gift cards when applicable
• Support data entry tasks, patient assistance per protocol, and outreach to insurance carriers, providers, and pharmacies to resolve barriers to medication access and administration
• Maintain compliance with state and federal pharmacy regulations, including HIPAA and safety protocols
• Assist in preparing reports for internal and external stakeholders, including accurate communication of patient data under pharmacist supervision
• Answer and route inbound phone calls in a professional and timely manner
• Conduct review of pharmacy documentation and update if there are any needed information
• Communicate follow-up action items and/or resolution of issues directly with the patient, provider, and/or internal care team and managers
• Document patient interactions and enrollment activity in Scene platforms

• Conduct outbound calls, texts, and emails to eligible patients to introduce and enroll them into Scene's care programs
• Collaborate with the care teamincluding nurses and pharmaciststo ensure continuity and quality of care
• Provide feedback on program processes to improve patient experience
• Participate in video-based patient engagement as needed

Required Qualifications

• Current enrollment in an accredited Pharmacy Technician training program
• Eligible for (or in process of obtaining) state pharmacy technician registration or licensure, as required
• Strong interpersonal and listening skills with a high degree of empathy
• Interest in patient engagement, health coaching, or community health work
• Comfort using multiple communication channels (phone, SMS, video)
• Ability to learn and use pharmacy management software, Salesforce, and mobile health applications
• Willingness to learn how to explain medical and technical concepts clearly and patiently
• Bilingual skills are a plus (especially Spanish)

If you are passionate about making a difference in patients' lives, we would love to hear from you!

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