Job Description

We are seeking a QA Software Tester who willcollaborate closely with engineering and other team members to assist in developing and refining healthcare communication solutions that enhance patient engagement.To be successful, you must have strong attention to detail, excellent problem-solving skills, and the ability to quickly learn new technologies. A commitment to delivering high-quality results and contributing positively to the team's success is essential.

Responsibilities will include, but are not limited to:

• Actively participate in Agile Scrum ceremonies, including daily stand-ups, sprint reviews, and retrospectives, to foster a collaborative team environment.
• Develop a deep understanding of business operations to inform effective testing strategies and software improvements.
• Thoroughly review and analyze system specifications to ensure alignment with project goals.
• Conduct thorough manual and automated testing of applications, including websites and mobile applications, to identify bugs, glitches, and inconsistencies in functionality and user interface (UI) elements.
• Work with the Scrum Team to ensure products meet specifications, are defect-free, and perform optimally by adhering to best practices in testing.
• Create, maintain, and execute detailed test cases, test plans, procedures, and documentation to maintain consistency and traceability in the testing process.
• Verify software modifications in new versions and assist the Operations team in resolving production-level issues and troubleshooting customer concerns.
• Collaborate effectively with engineering and other cross-functional teams to maintain quality throughout the Agile software development lifecycle (SDLC).
• Perform usability tests to ensure that applications are user-friendly, intuitive, and aligned with best practices in design and user experience (UX).
• Take ownership of challenging assignments, utilizing discretion and independent judgment to implement innovative solutions that shape strategic direction.
• Provide friendly, proactive, and professional internal and external support, assisting with inquiries, concerns, and issues promptly and effectively.
• Actively participate in learning initiatives such as training programs, workshops, and webinars to acquire new knowledge and refine existing skills.

Desired Skills and Experience :

• Bachelor's degree in Computer Science, Engineering, or a related field preferred but not required. Equivalent experience will be considered.
• Strong analytical mindset and problem-solving abilities.
• Excellent verbal and written communication skills, especially in the context of Agile methodologies.
• Highly organized with a keen attention to detail.

Additional Knowledge Preferred:

• Familiarity with regression testing and QA methodologies.
• Practical experience working in Agile Scrum environments.
• Exposure to SQL databases and the ability to write SQL scripts.
• Experience with API testing and a solid understanding of mobile application testing processes.

POS Professional Office Services, a national leader headquartered in Waterloo, Iowa, has been serving healthcare practices for over 50 years with innovative solutions. We're not just a printing company; we empower healthcare offices to streamline their patient collection process through smart technology like text and email reminders, ultimately reducing costs and improving efficiency.

POS offers an excellent opportunity for personal and professional growth. This includes a competitive wage and benefits program including medical, dental, vision, life, disability, 401(k) contribution, and Paid Holidays.

EOE/Drug Screen required

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