Job Description

• Lab Scheduling & Prioritization
  • Coordinate factory witness test schedules across three primary lab locations: Dearborn, OH; Monterrey, MX; Tijuana, MX.
  • Prioritize testing activities based on manufacturing readiness, production schedules, sales commitments, customer urgency, product type, and lab capabilities.
  • Ensure optimal utilization of lab resources and avoid scheduling conflicts.
• Cross-Functional Coordination
  • Act as the liaison between manufacturing, engineering, lab operations, and sales teams to align on test objectives and logistics.
  • Facilitate communication and alignment across departments to ensure readiness and minimize delays.
  • Ensure all required documentation, equipment, and personnel are prepared ahead of scheduled tests.
• Customer Engagement
  • Serve as the primary point of contact for customers attending factory witness tests.
  • Coordinate logistics for customer visits, including travel, accommodations, and site access.
  • Ensure customers are informed of test schedules, protocols, and any changes or delays.
• Travel & On-Site Support
  • Travel to lab locations as needed to support high-priority witness tests and ensure schedules are maintained.
  • Provide on-site coordination and issue resolution during critical testing events.
• Process Oversight & Documentation
  • Monitor the progress of scheduled tests and escalate issues that may impact timelines or customer satisfaction.
  • Ensure that test documentation, certifications, and reports are delivered promptly and accurately.
  • Track and report on test completion rates, customer feedback, and scheduling efficiency.

• Skills & Competencies
  • Strong understanding of data center thermal management technologies, including chillers, fan walls, and liquid cooling systems.
  • Excellent organizational and time management skills with the ability to manage multiple priorities.
  • Effective communication and interpersonal skills, especially in customer-facing scenarios.
  • Proficiency in project management tools (e.g., MS Project, Smartsheet) and ERP systems.
  • Ability to travel up to 25% domestically and internationally, including to Dearborn, Monterrey, and Tijuana.
• Preferred Attributes
  • Familiarity with direct-to-chip liquid cooling architectures and CDU integration.
  • Experience with fan wall deployments and airflow optimization in white space environments.
  • Multilingual communication skills (English/Spanish) are a plus.

Job Tags

Similar Jobs