Salary: $26.00 - $36.15 Hourly ($54,082.70 - $75,192.00 Annually)
Location: 50010, IA
Job Type: Full-Time
Job Number: 25-0113-02
Department: Water and Pollution Control
Opening Date: 11/17/2025
Closing Date: 12/1/2025 12:00 PM Central
FLSA: Non-Exempt
Bargaining Unit: Merit
Residency Requirement: No
Centrally located in the heart of Iowa, Ames is a vibrant, progressive community with more than 66,000 residents providing an excellent quality of life. Home to Iowa State University, Ames offers year-round recreation opportunities, diverse cultural offerings, a stable economy, safe neighborhoods, and a high-achieving school district.
The City of Ames is seeking a highly qualified individual to serve in this key support role for the Water and Pollution Control Department. Under general supervision of the Director of Water and Pollution Control, this position plans, implements and carries out support staff functions, complex administrative assignments, and projects; applies all departmental, customer service, and record-keeping policies to daily work; exercises sound judgment in applying departmental and City procedures; performs related work as required. This position is responsible for producing high-quality detailed work while also managing competing work demands. A key component of the job is providing excellent customer service in person, over the phone, and via email to internal and external customers and maintaining a high level of confidentiality. Consistently accurate and efficient work output is a major focus of the job. The hours are generally Monday through Friday, 7:30 AM to 4:30 PM, as well as occasional evening and weekend events.
***In order to be considered for this position, all applicants must submit their online application by the deadline listed on this posting. Your application includes complete responses to education and work history, as well as any required supplemental questions. Please keep in mind that submission of a resume in lieu of work history on your application or answering the supplemental questions is not sufficient.***
**Compensation Philosophy:** The City of Ames has a compensation philosophy that the starting pay for our merit salary ranges establishes the salary for employees who meet minimum requirements of a position. The median of any merit salary range is for an employee who can reasonably meet all expectations of the position responsibilities without initial extensive training. In order for employees to have an opportunity to grow within their position, we may consider a candidate's education, experience, and skills above the minimum requirements when looking at a salary closer to or slightly above the median. The median salary for this position is $64,637 annually.
**Benefits** Our comprehensive benefits package can be viewed at: City of Ames Benefits Public Service Loan Forgiveness (PSLF) Program: The PSLF Program is a federal program that is intended to encourage individuals to work in public service by forgiving the balance of their federal student loans. To qualify, the individual must have made 120 qualifying payments while employed by a qualifying employer. For more information, please visit the website through this link: PSLF Program
Serves as frontline customer service representative. Provides needed support to members of work group. Receives and reviews documents in accordance with established policies and procedures; applies departmental and City policies; exercises sound judgment in applying departmental and City procedures. Plans, implements and manages complex administrative assignments and projects; collects and analyzes information; prepares summary reports for supervisory review. Composes meeting minutes and correspondence, which require a comprehensive understanding of departmental operations. Maintains filing systems and automated data bases; uses software packages to compile and analyze data and to generate reports. Responds to customer and citizen requests; and may maintain and balance employee time records. Routinely schedules meetings and plans events; organizes project work and resources. Responsible for proofreading and editing dep
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